arai helmets

Barbarian-CBX · 08-23-2006, 09:02 AM

Quote:

Originally Posted by Barbarian-CBX

I was changing the POS face shield on my POS arai corsair helmet and the POS side plate tab broke. I was being extremely careful. The POS one on the other side broke a couple of months ago. I filled out araihole's online warranty claim form. Check out araihole's resolution below.

Thank you for your inquiry.
Here is current status of your inquiry.
Inquiry ID#: T05XXX
Status: Closed
Name: XXXXXX
Phone: XXXXXXXXX
Email: XXXXXXXXXXXX
Address: XXXXXXXXXX
City: XXXXXXXXX
State: NC
Zip Code: 28XXX
Model: RX7-Corsair
Design: Wraith
Snell: MG 10XXX
Size: XL
Color: White
Manufacture Date: 02/04
Date Purchased: 8/04
Warranty Card: Card was sent in
Where Purchased: Matthews Fun Machines

Comment: Hello,

I need a replacement right side shield side pod for an Arai RX7-Corsair white Wraith helmet. This is the the piece/plate that fits over the right side end of the face shield. The top tab of this pod broke while removing the face shield.

Thanks,

Mark
Resolution: ____________________________

Update by KO - Wednesday, August 23, 2006
we can replace it once since you were at fault. it will be sent to you by mail.

I hate arai with each beat of my heart. BTW, arai helmets are POS.

I never liked araihole anyway.

K Williams · 07-23-2007, 03:48 PM

I love them...well the one I have(Signet GT) anyway. Which helmets do you like instead?

Barbarian-CBX · 08-02-2007, 02:14 AM

Quote:

Originally Posted by K Williams

I love them...well the one I have(Signet GT) anyway. Which helmets do you like instead?

Well..., I bought another Arai Corsair. :oops: That's the problem. I love Arai helmets too even though their way of changing shields sucks and leads to breakage of the side plates. It's their customer service that really sucks a great big ol'...

BigChris · 08-02-2007, 03:44 AM

the neck strap on my arai frayed after only 3 months of use.

They said it was 'user error' and that I had velcro or similar attacking it.

After MUCH shouting at them, they did relent and swap over, but denied any responsibility.

First time I wear the helmet with replacement strap, the actual strap bolt (that keeps it to the helmet) snapped off.

Again, they claimed user error. I claimed serious safety defect and threatened to sue.

Got new helmet.

Chin vent stuck. Got that replaced.

Lacquer peeled off.

Got no where.

For a £300+ helmet, Im really f*cked off with the workmanship and the aftermarket care. Even my first (cheapest) HJC helmet is standing up better to the use...and thats like 3 years old with over 70k miles done on it!

Arai care? Bullshit they do.

Kawasabi · 09-17-2008, 04:49 AM

A lot of people have problems with these side pieces breaking off. Customer service in on point for me! I got a special phone number I call and they send me whatever I ask for, FREE, no questions asked, even if the helmet is out of warrenty.

Barbarian-CBX · 09-17-2008, 08:21 AM

Quote:

Originally Posted by Kawasabi

A lot of people have problems with these side pieces breaking off. Customer service in on point for me! I got a special phone number I call and they send me whatever I ask for, FREE, no questions asked, even if the helmet is out of warrenty.

Let's have it.

barjout · 09-17-2008, 12:38 PM

Quote:

Originally Posted by Kawasabi

A lot of people have problems with these side pieces breaking off. Customer service in on point for me! I got a special phone number I call and they send me whatever I ask for, FREE, no questions asked, even if the helmet is out of warrenty.

Yeah that's right ! Post the phone number. I have a Corsair as well. The Hopkins one so maybe your phone number will be helpfull.

Black-ZZR · 09-17-2008, 12:55 PM

Arai are awesome (not just cuz I enjoy flirtin with the hot chick at Arai Germany on the phone when I call work related) might be getting a sweet deal on a VX-3 for the dirtbike I'm buying for the winter :D

Kawasabi · 09-17-2008, 04:16 PM

610-837-4210

Barbarian-CBX · 09-18-2008, 02:07 AM

Thanks Jose!

Kawasabi · 09-18-2008, 03:50 AM

Just call and tell the lady that your helmet broke, tell her the model and the parts you need. A few days later the parts are in your mailbox.

Barbarian-CBX · 09-18-2008, 11:09 AM

Thanks again.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode



07-23-2007, 03:48 PM	#2
K Williams Senior Member From: NY, USA Joined: Aug 2003 I Ride: 2001 ZX-12R Posts: 378	I love them...well the one I have(Signet GT) anyway. Which helmets do you like instead?



08-02-2007, 03:44 AM	#4
BigChris Senior Member From: Sheffield, UK Joined: Jul 2006 Posts: 126	the neck strap on my arai frayed after only 3 months of use. They said it was 'user error' and that I had velcro or similar attacking it. After MUCH shouting at them, they did relent and swap over, but denied any responsibility. First time I wear the helmet with replacement strap, the actual strap bolt (that keeps it to the helmet) snapped off. Again, they claimed user error. I claimed serious safety defect and threatened to sue. Got new helmet. Chin vent stuck. Got that replaced. Lacquer peeled off. Got no where. For a £300+ helmet, Im really f*cked off with the workmanship and the aftermarket care. Even my first (cheapest) HJC helmet is standing up better to the use...and thats like 3 years old with over 70k miles done on it! Arai care? Bullshit they do.



09-17-2008, 04:49 AM	#5
Kawasabi Senior Member From: Orlando! Joined: Jan 2004 Posts: 2,982	A lot of people have problems with these side pieces breaking off. Customer service in on point for me! I got a special phone number I call and they send me whatever I ask for, FREE, no questions asked, even if the helmet is out of warrenty.



09-17-2008, 12:55 PM	#8
Black-ZZR Senior Member From: Taxachusetts Joined: Dec 2003 I Ride: '05 DR650 Posts: 6,997	Arai are awesome (not just cuz I enjoy flirtin with the hot chick at Arai Germany on the phone when I call work related) might be getting a sweet deal on a VX-3 for the dirtbike I'm buying for the winter :D



09-17-2008, 04:16 PM	#9
Kawasabi Senior Member From: Orlando! Joined: Jan 2004 Posts: 2,982	610-837-4210



09-18-2008, 02:07 AM	#10
Barbarian-CBX Senior Member From: Matthews, NC (Charlotte) Joined: Jan 2002 I Ride: 01' ZX-12R, '02 GL1800, I tarp a '99 Buell X1 CFE I Race: '02 Goldwang and hard! Posts: 17,523 Blog Entries: 1	Thanks Jose!



09-18-2008, 03:50 AM	#11
Kawasabi Senior Member From: Orlando! Joined: Jan 2004 Posts: 2,982	Just call and tell the lady that your helmet broke, tell her the model and the parts you need. A few days later the parts are in your mailbox.



09-18-2008, 11:09 AM	#12
Barbarian-CBX Senior Member From: Matthews, NC (Charlotte) Joined: Jan 2002 I Ride: 01' ZX-12R, '02 GL1800, I tarp a '99 Buell X1 CFE I Race: '02 Goldwang and hard! Posts: 17,523 Blog Entries: 1	Thanks again.